# Disputes & Verifications

_ReadyHelm Pro Portal guide, chapter 05 · Last updated 2026-10-28 · https://app.readyhelm.com/guide/pro/disputes-and-verifications.html_

Both queues come from owners, about service entries. A dispute questions an entry your team logged; a verification request asks you to confirm an entry the owner logged.

## Disputes

**⚠️ Disputes** lists entries owners have flagged as incorrect or unrecognized, with the owner's reason.

- **Accept & correct** fixes the entry. The original stays visible in the entry's edit history.
- **Reject** leaves the entry as logged, with your explanation attached (optional, but it helps).

Resolved disputes stay listed under **Resolved**.

## Verification requests

**✅ Verifications** lists entries owners logged themselves and asked your team to confirm, for example work you did that they recorded.

- **Confirm this happened** attaches your business to the entry. It then counts as verified, both in the boat's verified history and toward its readiness score.
- **Decline** leaves it as the owner logged it, still unverified. You can add a short explanation.