Messages & Notifications
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Messages
💬 Messages in the sidebar holds conversations with the people connected to your boats: crew, co-owners, and your boatyard or service provider. Every conversation belongs to a boat, so everyone in it can see which boat it's about.
Messages is a Skipper-plan feature. See My Account, Plans & Upgrading.
The page is split into two panes: your conversation list on the left and the open conversation on the right.
Starting a conversation
Click + New, pick the boat, and optionally give the conversation a title. Under Include, choose who to add from the people who have access to that boat. That includes staff at any service provider you've given access. If you don't pick anyone, the conversation is just for you, which is handy as a running notes thread.
Conversations can also start from elsewhere in the app. For example, 💬 Discuss on a crew request (see Timeline & Your Crew) opens a conversation about that request. Those conversations show up in Messages too, labeled by what they're about: Vessel, Equipment, Service record, To-do, or Crew request discussion.
Writing messages
- Attachments. Attach a photo or file to a message. If you own the boat, you can tag an attachment to a specific piece of equipment, and Save to Documents files it with the boat's records. Tagged attachments also show in that equipment's documents.
- Editing. Edit your own messages. Edited messages show "(edited)."
- Deleting. Delete your own messages. They show as "This message was deleted."
- Reporting. Report any message that's abusive or inappropriate. Tell us what's wrong and it goes to the ReadyHelm team for review.
New messages arrive live while you have the app open, without refreshing.
Messages from your service providers
A business you work with can write to you by email or text from the Pro Portal. If you're on ReadyHelm, those messages also show under From your service providers in Messages, even when you don't have a boat on ReadyHelm yet. Open one to read it and write your reply below it. Leave conversation removes it from your list; the business would have to start a new one to reach you.
Searching and filtering
The search box searches the text of every message you can see. It matches word forms too, so "replacing" finds "replace." Open the filter panel to narrow results by:
- Boat
- Conversation type
- Who's in it
- Date range
- Unread only
- Has attachment
Conversations with unread messages show an unread count.
Notifications
The bell at the top of the sidebar shows new activity, such as a crew access request, a decision on one of your requests, or a new message. Click it to open the notifications panel on the right side of the screen. Click a notification to go to the page it's about. When there's nothing new, the panel says "You're all caught up."
Email notifications
- Unread messages. If a message sits unread for a while, you'll get an email about it. You get at most one email per new message, so an ongoing conversation won't flood your inbox.
- Daily reminder digest. Upcoming and overdue registrations, insurance, ratings, equipment replacements, and to-dos. Control it under My Account → Notifications (see My Account, Plans & Upgrading).