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Pro Portal · Chapter 05

Disputes & Verifications

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Both queues come from owners, about service entries. A dispute questions an entry your team logged; a verification request asks you to confirm an entry the owner logged.

Disputes

⚠️ Disputes lists entries owners have flagged as incorrect or unrecognized, with the owner's reason.

  • Accept & correct fixes the entry. The original stays visible in the entry's edit history.
  • Reject leaves the entry as logged, with your explanation attached (optional, but it helps).

Resolved disputes stay listed under Resolved.

Verification requests

✅ Verifications lists entries owners logged themselves and asked your team to confirm, for example work you did that they recorded.

  • Confirm this happened attaches your business to the entry. It then counts as verified, both in the boat's verified history and toward its readiness score.
  • Decline leaves it as the owner logged it, still unverified. You can add a short explanation.